Terms and Conditions

1 – SMS Consent Communication

Phone numbers, including (714) 603-7613, collected through our SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2 – Types of SMS Communications

By consenting to receive text messages from Ultracare Hospice and Palliative Care, you may receive messages related to:

Appointment reminders
Care-related follow-ups
Billing inquiries and payment notices

3 – Message Frequency

Message frequency may vary depending on the nature of your care and communication needs. On average, you may receive 0 to 5 messages per week.

4 – Potential Fees for SMS Messaging

Standard message and data rates may apply based on your mobile carrier's pricing plan. Rates may differ for domestic versus international messaging.

5 – Opt-In Method

You may opt in to receive SMS communications from Ultracare Hospice and Palliative Care through:

Verbal consent during conversations with our staff
Checking the SMS consent box on our intake or service forms

Your SMS consent will not be shared for marketing use.

6 – Opt-Out Method

You may opt out of receiving SMS messages at any time by replying “STOP” to any of our text messages. You can also contact us directly to request removal from our SMS list. To resume messages later, reply “START.”

7 – Help

If you are experiencing issues with our SMS service, reply with the keyword “HELP” for assistance.

8 – Standard Messaging Disclosures

Message and data rates may apply.
Message frequency may vary.
You may opt out anytime by texting “STOP.”
For support, text “HELP” or visit our Privacy Policy and Terms and Conditions.